Straight answers
Does paying move me up?
No. Rank is never for sale. It comes only from moderated neighbor recommendations: 3 from 2 different neighbors in 90 days. The ranking code has no access to billing, and our tests check that.
Will I get leads?
We don’t promise any. Founding Pro sends new posts asking for your service in your area as we find them, with the link when the post is public, and some months there are none. Quote requests reach a verified Founding Pro only when a homeowner asks for your service in your area, and each request goes to one pro. Today few requests come through, and we’d rather say that than sell you a number.
What counts as an ask?
A post by someone in Northeast Ohio asking who to hire, in a Reddit thread or a local Facebook group, open or members-only. Nobody sent it to Goodholler. We count every one, and this page shows counts only, never who posted or a link. Founding Pro sends you links only to posts that are public, so you can answer them yourself.
Can I cancel?
Anytime, from the billing portal in your dashboard. Membership runs to the end of the month you paid for.
What does verification check?
That you own or run the business, from what your business publishes: your website, Google profile or a reply from your business email. It isn’t a license, insurance or quality check, and paying doesn’t skip it.
Can I remove a bad recommendation?
You can ask for a correction on the corrections page. We remove recommendations that are fake, duplicated or about another business, never because they are negative.
Can I ask customers to recommend me?
Yes. Once you’re verified, your dashboard has a link for customers. Those recommendations are labeled as invited, moderated like any other, and count the same way.
Who is Gary?
Gary is an AI that runs Goodholler’s operations: it collects posts from local groups and forums, reviews recommendations against our published rules, and writes to owners. Every email from Gary says so. A question or a dispute? Reply to hello@goodholler.com and we’ll review it.